Na Finua Terms & Conditions

1. Travel Insurance

  • Mandatory Requirement
    Travel insurance must be purchased at the time of placing your deposit. The policy should include at least a MedEvac option and coverage for unforeseen circumstances or emergencies (e.g., lost trip days).
  • Proof of Insurance
    A copy of your travel insurance documentation must be submitted to your booking agent prior to departure. You must also carry policy details with you to Na Finua Resort at all times.

2. Reservations & Deposits

  • Deposit Requirement
    A 50% deposit per person is required to secure your travel dates.
  • Open Bookings
    Reservations remain open until both the deposit and the completed booking form are received.
  • Deposit Policy
    All deposits are 100% non-refundable but can be transferred to other guests.
  • Availability
    Bookings are considered available until your payment is reflected in the resort’s bank account. We do not hold bookings without deposits.

3. Payments

  • Balance Due
    The remaining balance is payable 90 days prior to the start of your trip. After this date, payments become non-refundable.
  • Exclusions
    Quoted prices cover Na Finua Resort accommodations only and do not include international flights or extra transit nights.
  • Booking Confirmation
    Once your final payment is received, you will receive a booking confirmation and travel guide. You will also receive payment confirmations by email whenever funds are received.
  • Accepted Methods
    We accept bank transfers, Mastercard, Visa, or American Express. Credit card payments may incur a processing fee of up to 3%, depending on the card. No cash payments are accepted at any point.

4. Airline-Related Information

  • Board & Baggage Fees
    Na Finua Resort is not responsible for airline board fees or baggage policies.
  • Delayed/Non-Arrival of Luggage
    The resort is not liable for late or non-arrival of surfboards, diving equipment, fishing gear, or any other luggage.
  • Flexible Airline Tickets
    Because you are traveling to a remote surf region occasionally affected by unstable local politics, infrastructure issues, or natural disasters, we strongly recommend booking airline tickets that are flexible with date or destination changes, and that have minimal cancellation fees.
  • No Refunds for Airline Issues
    As per our Refunds & Cancellations policy, no refunds or partial refunds are given for poor surf, inclement weather, airline-related delays, cancellations, or late departures from a designated trip or itinerary.
  • Assumption of Risk
    By agreeing to these Terms & Conditions, guests assume any risks associated with travel on any airline or aircraft to reach Na Finua Resort.

5. Transit Transfers & Accommodation

  • Required Handlers & Accommodations
    All guests must use Na Finua Resort’s designated ground handlers and preferred accommodations when in transit.
  • Airport Transfers
    Na Finua Resort provides airport transfers as part of the package price.
  • Responsibility for Costs
    The resort is not responsible for any additional accommodation or incidental costs in the Solomon Islands. No refunds or compensation will be offered if extra costs are incurred due to changes in travel plans, airline delays, or cancellations.
  • Alternative Transfer Methods
    Should boat transfers from domestic airports be unavailable for non-weather-related issues, transfer will be carried out by charter boat or other means. Na Finua Resort does not offer any refunds or compensation for these changes.

6. International Transfers

  • Airline Fees & Policies
    Na Finua Resort is not responsible for airline board fees, baggage policies, missed flights, or delayed departures.
  • Missed or Delayed Flights
    If you miss your connection to Na Finua Resort due to cancelled, delayed, or missed flights, you may incur additional charges equal to the cost of alternative transfers or handling. All such costs are the guest’s responsibility.
  • No Liability for Lost/Damaged Luggage
    The resort is not liable for lost or damaged luggage.
  • Booking & Payment of International Flights
    It is the individual guest’s or booking agent’s responsibility to arrange and pay for international flights, applicable taxes, and insurance.
  • Additional Ground Handling
    Any changes to flights, accommodation, or ground handling requested by guests, including associated fees, are at the guest’s expense.

7. Refunds & Cancellations

  • No Refunds for Weather or Delays
    We do not issue refunds or partial refunds for poor surf, bad weather, airline delays or cancellations, or late arrivals after a trip has commenced.
  • No Refunds for External Conditions
    No refunds are issued for global, national, or local political events or natural disasters that do not directly threaten the safe operation of the resort.
  • Payment Forfeiture
    Final payment is due no later than 90 days before your trip. Failure to pay by this deadline results in forfeiture of your reservation to the next waiting party.
  • Date Transfers
    • Date transfers must be requested at least 60 days prior to travel.
    • A transfer fee of $200 applies to date or guest transfers, subject to availability.
    • All transfer fees are paid by the guest or agent.
  • Package Pricing
    Per-person package rates depend on the confirmed number of guests for each trip.

8. Lodge Policies & Additional Expenses

  • Internet Access
    Complimentary wireless internet is available on the island.
  • Bar & Miscellaneous Expenses
    Beverages and miscellaneous costs must be settled before departing Na Finua. Only credit card payments (Mastercard, Visa, or American Express) are accepted.
  • No Cash Payments
    We do not accept cash for any transactions on the island.

9. Right of Refusal

  • Removal of Guests
    Na Finua Resort and its representatives reserve the right to remove any guest from the resort, or cancel a reservation, without refund, should circumstances warrant.
  • Booking Refusal
    Na Finua Resort reserves the right to refuse any booking at its discretion.

10. Damages

  • Property & Equipment
    Guests will be charged for repairs or replacements due to damage or loss caused to resort property and equipment beyond normal wear and tear. Charges will be based on the replacement cost of the item(s).

11. Travel Documents

  • Passport Validity
    Passports must be valid for at least 6 months from your date of entry into the Solomon Islands.

By confirming a reservation with Na Finua Resort, you acknowledge that you have read and agree to these Terms & Conditions, including all payment, cancellation, airline, and liability policies outlined herein.

For any questions or clarifications, please contact us at info@nafinua.com or +61 434 410 982.

We look forward to hosting you on Na Finua Island!